Taxi Now Terms and Conditions
Effective Date: 28th October 2025
Issued by: Taxi Now Group Holdings Ltd
Registered in England & Wales
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1. Introduction
Welcome to Taxi Now, operated by Taxi Now Group Holdings Ltd. These Terms and Conditions apply to all users of our services, including passengers, drivers, and advertisers. By accessing our mobile application, website, or services, you agree to be bound by these terms.
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2. Definitions
• “Taxi Now App” – The official booking platform for licensed taxi journeys.
• “Driver” – A licensed black cab driver using the Taxi Now App.
• “Passenger” – A person booking or attempting to book a journey via Taxi Now.
• “Booking Fee” – The fixed £5 + VAT charge applied to all rides booked through the app.
• “Fare” – The metered cost paid directly to the driver during the ride.
• “We”, “Our”, “Us” – Taxi Now Group Holdings Ltd.
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3. Our Services
We operate a digital taxi booking platform connecting passengers with licensed black cab drivers in London and Manchester. We also provide advertising services via Taxi Now Media, and trade representation via Taxi Now Group.
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4. Terms for Passengers
4.1 Booking and Fares
• All bookings made via the app are subject to a £6 flat booking fee.
• The fare is metered and must be paid directly to the driver in the vehicle.
4.2 Cancellations
• If you cancel a booking after a driver has accepted it, a Pipeline Cancellation Fee of £7 may be charged.
• Repeated or abusive cancellations may lead to account suspension.
4.3 Card Storage
• When paying via Stripe, your card details are stored securely and encrypted.
• You agree to allow us to charge your charge card for booking fees and cancellations if applicable.
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5. Terms for Drivers
5.1 Commission and Earnings
• We charge 0% commission on fares.
• You receive 100% of your metered fare directly from the passenger.
• Taxi Now does not interfere with in-vehicle payments.
5.2 Booking Fee and Stripe Connect
• The £5 + VAT booking fee is processed through our payment gateway and sent to Taxi Now.
• We use Stripe Connect for payout routing.
• Drivers can opt in to instant payouts for a £1/day fee , deducted from earnings.
5.3 Media Earning Program
• Drivers may earn an additional income when participating in our Taxi Now Media advertising campaigns.
• Payment is weekly via direct deposit.
5.4 Cancellation
• If a driver cancels an accepted booking without reason, they may be temporarily suspended or removed from the platform.
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6. Disputes & Complaints
• All concerns should be submitted to info@taxinowgroup.co.uk.
• We aim to resolve disputes fairly and promptly.
• Legal jurisdiction: England & Wales.
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7. Privacy and Data Use
• Data is stored securely and processed under UK GDPR guidelines.
• For more, please read our full Privacy Policy.
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8. Amendments
Taxi Now Group Holdings Ltd reserves the right to amend these Terms at any time. Changes will be posted on our website and app.
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9. Company Information
Taxi Now Group Holdings Ltd
Registered in England & Wales
Company Number – 16130019
Registered Office: 128 City Road, London, EC1V 2NX
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10. Contact
For any questions or support:
📧 info@taxinowgroup.co.uk
📞0203 576 6490